| Welcome |
In doing business with you, our aim is to satisfy you in integrity
of service, quality of products and speed of delivery.
All transactions
are
carried out in total security using WorldPay; your name, address and
email are treated with absolute privacy.
You may prefer to send us an order
form or an email and let one
of our staff process your purchase for you.
Once you have selected your preferred currency
prices, inclusive of all freight charges, are shown in that currency.
We promptly ship to anywhere in the world, however where a currency and a parcel destination vary, there may be an extra freight charge required and you will be contacted before dispatch.
Enjoy
your
shopping experience with Vinoté.
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| Security of your Payment |
The Vinoté Store uses industry-standard SSL (Secure
Sockets Layer) encryption, through WorldPay, to protect the confidentiality
of your personal and credit card information during transmission over
the Internet. Our
privacy policy insures that your information is fully secure and protected.
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| Accepted credit cards |
You are welcome to make your on-line purchases using MasterCard or Visa.
If you wish to use other card or payment options, such as AMEX, Diners, check etc,
please use the printable
off-lineorder form, which can be faxed or posted to Vinoté.
You are always welcome to call +64 3 573 6334,
or email James;
he will answer your questions, complete an order on your
behalf, or promptly call you back.
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| Guarantee of your satisfaction |
If for any reason your Vinoté purchase
does not meet your satisfaction in either quality or performance, you
can return the
goods for a full money back refund.
- You must contact Vinoté immediately and retain all packaging
- Goods must be returned at no cost to Vinoté.
- The item must be unused, in its original box and with the original
packing materials.
- Vinoté reserves the right to apply a restocking fee of up
to 20% of the value.
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| Packing and postage |
Prices quoted include all freight costs
provided, "Where
you live in the world" is in the same vicinity as where you expect
delivery to be made. The exception to this rule is wines from the wine
club are quoted freight free in the country of origin, but exclusive
of freight outside of the country of origin.
If you wish to change your region to better reflect where in the world
you wish your goods to be shipped to, click here.
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| Dispatch and Delivery to you |
All Vinoté goods
are normally dispatched within 2 working days. You will be contacted
immediately if there are any delays
in processing of your order.
While most goods are shipped direct to you from New Zealand, they generally arrive at your doorstep within a maximum of 10 days. There is no cost to you for the distance they travel, see above.
You can arrange for faster delivery, see below.
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| Track and Trace |
Goods are generally sent by mail or courier
but if you want to be able to track and trace the delivery of your order and speed up the delivery,
that facility
is available at a small cost. Click here for details.
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| Variable Payments |
There are occasions when a payment has to be made which is not directly linked to a specific product.
The Variable Payment option allows you to make a secure credit card payment of any amount.
Click here for details.
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| Confidentiality |
Unless otherwise clearly stated no name and
address gathered by Vinoté is ever passed to a third party. Your name and details
will be removed from the Vinoté database immediately a request
to do so is received.
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| Get in touch |
We are always available to discuss your purchase or your
problem.
Click here for all Vinoté contact
details.
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